Preparing for a video call with DECIDE

Ask for a video appointment (consultation) through the DECIDE customer service team. They'll email you a meeting link to your video appointment.

When it's time for your appointment, click on the link in the email and join the appointment by video. 

DECIDE uses Webex Meetings for video calls. You'll need:

• A desktop computer, laptop, tablet, or smartphone, with a built-in camera, speaker and microphone. Read about computer requirements for Webex Meetings.
• A web browser, like Google Chrome, Microsoft Edge or Firefox.
• A good internet connection (good enough to watch YouTube or video call with friends/whānau).
• Somewhere quiet, private, away from distractions, and well lit.
• A comfortable chair.
• Headphones, if possible.
• A notepad and pen.
• A list of any questions you may have.

If you use a tablet or smart phone:

• Prop it up with a pile of books or cookbook stand, so it stays steady, and your hands are free to take notes.
• Connect it to your Wi-Fi. Wi-Fi usually has a better connection. That way you won’t use up all your mobile data allowance.

Video appointments are private, confidential and secure. Your DECIDE nurse calls you from a private room, with secure access to your health records.

You can join your video appointment through a browser (such as Chrome or Microsoft Edge), but for the best experience download the free Webex meeting app prior to your appointment.

The app can be downloaded for free: https://www.webex.com/downloads.html

Test meeting

If you're unsure if your device can use Webex Meetings, you can click this link to start a test meeting: https://www.webex.com/test-meeting.html

Here are some tips to help you get the most out of your video appointment:

• Your first video appointment is expected to take 20 minutes.
• You can have your video turned off, if you prefer, but make sure your microphone is on.
• If you have your video on, when the nurse appears on your screen, say hello and wave. They will as well. This helps you check the sound and video are working properly. 
• There might be a small delay in the connection, and you might speak over each other from time to time. This is common in video calls, so don’t let it put you off. Be patient and take the conversation slowly.
• If you have technical problems, tell your nurse. They can make sure you don’t miss anything important.
• Ask if you need something to be explained again.

During the appointment your nurse will:

• Get you to talk about what's on your mind.
• Ask questions about your health.
• Make some assessments.
• Talk about your action plan and what happens next. 

And remember, you can ask questions and take notes if you want.

Contact DECIDE